FAQ

What is Appcues?

Appcues is an in-app user engagement platform meant to empower your non-technical colleagues. It allows them to create targeted modals, guided tours and other types of user experiences without having to burden engineering with the implementation. Someone from marketing, product or support can create and publish a flow to the right user at the right time.

The platform is made of two parts:

  1. A web application used to design and publish flows—modals, guided tours, etc.—without any code.
  2. An in-app SDK that delivers flows to your application for the intended users.

How does this help my team?

As an engineer, how often do you get these kinds of questions?

  • "Can you add a modal in the app when someone signs in for the 4th time?" — The marketing team
  • "We just launched a new feature. Can you come up with a few tooltips that teach someone how to use it?" — Some product manager
  • "People keep getting confused by this. Can you add a little beacon to call out this text, but only for admin users?" — A support rep

You're a team player and want to help, but these kinds of tasks aren't a good use of your time. You should be working on the hard problems—building distributed systems, upgrading your frontend framework, fixing critical bugs. Likewise, your non-technical colleagues don't enjoy bothering you either. They know you have an endless backlog and are in the middle of an important sprint.

Everyone just wants to be able to do their own job effectively.

If your team was using Appcues, they'd be able to do those tasks and much more, immediately and without requiring help from you.

How do I install Appcues?

Installing Appcues involves two parts:

  1. Adding our SDK to every page in your application.
  2. Passing a unique user identifier and additional user properties.

For the code snippets and more information, visit our installation page. NOTE: the installation page is best viewed when you are logged into your Appcues account.

Click here for detailed instructions

Does this affect the performance of my application?

Improving app performance is an important concern for a mature engineering team, and third-party tools should be measured with the same, if not higher, standards as internal libraries.

The Appcues SDK is designed and operates in a way that minimizes the performance impact of installing it in your application. The SDK is delivered by a content delivery network (CDN) called Fastly, the same one used by Github and Twitter, to ensure rapid loading times.

The SDK can be loaded asynchronously to further lessen the impact on page load times, and our team constantly monitors the loading performance to make optimizations.

You can view our track record and current performance from the Service Status page.

Is Appcues secure?

Appcues does not collect any user-entered text or information within form fields in your application. Appcues' application and data are hosted and stored in Amazon Web Services (AWS) and the Google Cloud Platform (GCP) where they share the same infrastructure as Amazon and Google's primary services. Both allow Appcues to operate in a robust, fully multi-tenant infrastructure with the same reliability, performance, and security characteristics of their parent companies. Both vendors are SOC 2, SOC 3, ISO 27001 and PCI compliant, and both complete multiple independent security audits annually.
All of the application data collected by Appcues is transmitted over SSL, encrypted both in transit and at rest. You can read more about our  Security Practices from our website.

What else should an engineer know about Appcues?

Our product is built by  real people who care a lot about software and the craft of making things. You can view our open source  contributions on Github. If you ever want to chat about functional programming, the latest trends in Javascript, or how to make things go fast, just reach out :)

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