Is the Appcues script installed?
Here's a quick and easy way to check if the Appcues script is being loaded on your site.
First thing we'll do is bring up the browser console.
Here are some shortcuts to bring up the console in common browsers:
Mac Windows Chrome Firefox IE Safari
Now with the console open, typeand hit Enter. Do you see the Appcues object returned, as below, or do you see an error?
If you see something like above then the Appcues script is being loaded on your site. If you see a "not defined" error, as below, then the Appcues script is not being loaded properly on your site. In that case, check out our docs on getting Appcues installed.