Journeys Beta
See how Appcues experience connect to each other.
Table of Contents
What are Journeys? 🧪 Beta 🧪 Â
Organize and review related experiences on your very own live, digital whiteboard. Track  analytics for all your experience types in one place.Â
This newest addition to Appcues is in Beta--functionality listed here may be forthcoming or in flux. Feedback and questions are welcome to lyla@appcues.com or through our support team.Â
What do you do with a Journey?
Create an live digital map of how your experiences are related. Use a Journey to plan, QA, review, and maintain multiple touch points across your user journey.Â
Add a trigger (Page, Event) to see all experiences set to show based on those triggers. Journeys will automatically detect every web experience targeted to the trigger you added to the canvas. After adding the trigger, the canvas will load a map of all the experiences in your account, draft or live, that are set to show based on that trigger.Â
You can add multiple triggers to one canvas, and experiences ad-hoc to the canvas to show your complete user journey. Journeys will detect relationships between experiences as you add triggers and different experiences to your canvas to map out what's live in your account.Â
To add details, fill in the gaps where out of product messaging might happen, or give others on your team a heads up about certain experiences--add a note to your canvas.
Journeys helps you answer questions like:Â
- What experiences trigger based on this event?
- What Checklists do I have targeted to this page?
- What live experiences show to my New Users segment on the dashboard page?
Journeys helps you share:
- Groups of multiple user touchpoints with quick access to their content and analytics
- Details about your in-app onboarding journey with your colleagues
- Multiple experiences in one place with notes
Journey analytics
See flows, pins, checklist metrics all together on the same whiteboard. Track experience metrics on the same page, for the same segment, or any group of related experiences that would be valuable to track together, like all your onboarding flows for example.
Journeys also introduces a new Pins "impressions" metric. Pin impressions tell you how many times the pins were shown over the selected time period.Â
Click any experience type you added to the canvas (not pages or events, only experiences) to see the analytics for that experience.Â
Frequently Asked Questions
What is a journey?
A journey is a live digital whiteboard for your experiences in Appcues.Â
My journey is long and complex, how can I make it easier to read?
There's a few reasons why journeys end up being complicated.Â
1) You may have lots of experiences that aren't targeted to specific pages only, so when you add a main page of your product to the canvas, it's showing you nearly all your experiences. This is not considered best practice when building in-app messages, because there are often pages in your product that are very high-value where you do want want to interrupt users while they're doing important work or making a financial transaction (like a checkout page). It's worth taking the time reviewing all your experiences and adjusting the page targeting to exclude those high value pages.
2) Start with a page or event, then filter down by status (published, draft) and/or segments. You must start with a page or event to filter your Journey by segments.
3) You tell us! Give us feedback right in the main Journeys page:
How can I add connections to my journey?
Journeys are a representation of how experiences are connected in your account. To add connections, you'll need to create a relationship between those experiences.Â
For example, if you add a track event to a button, that will show as event coming of that step of your flow in your journey. Or if you'd like to show that a bunch of flows, banners, and pins have one single goal-- assign those experiences the same Goal. When you refresh your Journey, you'll see every experience with a line to the same Goal.
Want to talk to me about using journeys to build connected experiences? lyla@appcues.com drop me a line!
Why is my Goal just an ID (string of numbers and letters) and not the title?
This is because the Goal assigned to that Flow is no longer active. If you update the Goal in the Flow settings, then View that Flow's journey again, you should see the Goal name in the connection.