Troubleshooting the Appcues Builder

The Appcues Builder is a Chrome extension for building content right on your site. If you ever run into problems with the Builder extension, below are common troubleshooting steps:


How to update and relaunch the Appcues Builder

  1. Click the Chrome settings icon, select More Tools > Extensions.
  2. Toggle Developer Mode in the top right.
  3. Click the Details button on the Appcues Builder option. 
  4. On the Appcues Builder Chrome Extension page, there will be an Update button that will ensure you have the latest version.
  5. After updating, please return to the page you were working on and refresh. 
  6. If you continue to have problems, please send us a message at support@appcues.com

Remove back to back redirects 

Multiple sequential redirects are not recommended and can cause issues when trying to edit the flow within the builder. To check if the flow does have multiple sequential redirects, open the flow in the Builder. Below, you will see a preview of each step indicating where the redirects are:

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