Linking Zendesk Articles in a Flow

While you're building a user onboarding experience in Appcues you may want to direct your users to content already living within Zendesk. While tooltips and hotspots are fantastic for educating users on the spot and moving them towards activation you may need a more detailed explanation of your application. 



Why link Zendesk articles in an Appcues flow?

Leveraging your Zendesk content within Appcues is a powerful way to direct your users from your flows to Zendesk and back again

What you'll need:
  • An Appcues account 
  • A Zendesk account
  • Both fully installed on your site and domains

To get started:

Simply insert the Zendesk permalink to any flow and your users will be directed to the Zendesk article. Once there, the user can learn more and when finished, be directed back to your application and back into an Appcues flow.