Integrating with Intercom

If you use Intercom, you can send Appcues data to your Intercom instance with just a click. This one-way integration will send Appcues data and events into Intercom.

Why integrate Intercom with Appcues?

Integrating Intercom with Appcues will help you see which users are interacting with which of your Appcues flows. You can also send survey responses (like NPS scores) directly to Intercom.

What you'll need

  • An Intercom account and Appcues account, both fully installed on your app across the same pages and domains

How to use this integration

Enable Intercom at your Integrations page:

Once Intercom and Appcues are integrated, you can view Appcues events under any user profile in Intercom. Just pull up a user profile and you'll see them on the right side:

If you click into the event, you can see details about the specific flow the user saw:

Disabling the Intercom integration

To disable your Intercom integration, return to your integrations page. Hover over the Intercom integration and select Deactivate.

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