NPS Events And Properties

NPS Events and Properties

After you start collecting feedback from customers, you can build reports outside of Appcues using our CSV exports or an integration. Here is a summary of the event names you may find:
Event Name Event Description
nps_survey_started A user has seen the NPS survey
nps_score A user submitted an NPS score.
nps_feedback A user submitted NPS feedback after selecting an NPS score.
nps_ask_me_later_selected_at A user selected the "Ask Me Later" button at the given timestamp property on an NPS survey that was shown to them
nps_clicked_update_nps_score A user that has already submitted an NPS score selected the "Update Score" option and potentially changed their NPS score.

Each of these events will have default properties as well as additional properties related to the event.

Default Properties

Property Name Property Description
timestamp the time at which this event occurred
userId the user that completed the event
currentPageTitle the title of the page the user was on when the event was completed
currentPageUrl    
the url of the page the user was on when the event was completed
sessionPageviews
the number of pages the user visited in the session in which the event was completed

Event Specific Properties

Event Name Event Properties
nps_survey_started default properties (see above)
nps_score score- the score that the user selected,  default properties (see above)
nps_feedback feedback- the qualitative feedback the user provided, default properties (see above)
nps_ask_me_later_selected_at
askMeLaterSelectedAt- the timestamp at which the user selected "Ask Me Later",  default properties (see above)
nps_clicked_update_nps_score
score- the new score that the user selected,  default properties (see above)

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