Sending In User Properties

To get the most out of Appcues, you’ll want to send as much user data as possible in the  identify call. Properties are used to target experiences to specific users and personalize content. The more user properties you send to Appcues, the richer targeting and personalization capabilities you will have.

This article gives a high-level overview of how Appcues uses user properties to target content. If you've already aced that and know a bit about JavaScript, we also have  a deeper dive into the technical implementation.

Common User Properties

Most Appcues customers send properties that fall into a few groups:

  • Properties to target based on broad classification, such as:
    • planType (like "Enterprise" or "Freemium")
    • role (like "Admin")
  • Properties to personalize Appcues content, such as:
    • firstName
    • lastName
    • company
    • language
  • Properties to target based on user lifecycle, such as:
    • createdAt (signup date/timestamp-we recommend sending UTC UNIX timestamps for best performance)
    • numTasksCompleted (an indication of how many times a user has performed a certain task in your app)

Ensuring User Properties are passed to Appcues Correctly

Once you have installed the user properties in the Appcues.identify() call, you will be able to see the properties in the targeting criteria of any flow or hotspot group. Simply go to the settings page on any content and you should see it in the targeting dropdown:

NULL Data Types

Sometimes you may want to send us values that have not yet been populated in your system, and these values can be passed to us as NULL. Note that if you do so, we treat NULL the way JavaScript interprets them, i.e. NULL values will not match any comparison operator or targeting criteria.

If you have more questions about properties that you can send to Appcues, feel free to  shoot us an email

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