FAQ: Supported images, videos and gifs

Supported image formats

JPG, PNG, SVG, and GIFs are all supported. With GIFs, be sure you are aware of the file size you are uploading to not adversely impact your customer's experience. We do not currently accept Lottie, though it can be converted to GIF and uploaded.

Supported video formats

You can embed any video with the proper embed code.  You cannot upload videos for displaying, they must be hosted elsewhere on services such as YouTube, Wistia, etc.

See also 

Supported image sizes

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