FAQ: Plans and Pricing
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Table of Contents
What are the pricing plans for Appcues?
You can find our pricing and packaging here. We price based on MAU (Monthly Active Users), not on flows shown. You can show your users an unlimited number of flows per month!
Do you have a free trial?
Yes! You can try Appcues without committing to a plan -- no credit card required. Our full-featured trial gives you the chance to evaluate whether or not Appcues is a good technical fit for you. For the first 14 days, you can show unlimited Appcues content, after which your trial will stay active until you’ve reached 50 flows shown to your end-users. If you reached that limit during the first 14 days, your trial will expire on the 14th day.
How do you define monthly active users (MAUs)?
MAUs are calculated as the total number of unique users who sign in to your platform in any given month. We use MAUs so that we don't charge you for dormant users who may be in your database but don't log any activity during a given month. MAUs are calculated on a rolling 30-day basis and updated nightly.
Users who are identified via the Appcues.anonymous() call will contribute to your total Monthly Active User count. It is highly recommended that anonymous calls are not made within public-facing sites.
What happens if I go over my plan limit (i.e. exceed the MAUs allowed)?
If you exceed your plan limit, we'll keep all of your Appcues content running, reach out to you to let you know, and then charge the applicable prorated upgrade fee to move your account to the correct MAU tier.
My MAU count is much higher than expected, what’s going on?
Appcues counts users on any page that it is installed. For this reason, we recommend that you don’t install Appcues on public-facing pages (e.g. your marketing site or login page). If your MAU count is significantly higher than you think it should be, make sure Appcues isn’t installed on a public-facing page. If this doesn’t seem to be the issue, shoot us an email at email@example.com and we’ll help you figure out what’s going on!
If we pay yearly, how does going over the limit affect the price?
We will reach out and then charge you a prorated upgrade fee to move to the correct MAU tier for the remaining months in your contract.
Do I need to pay for users that don't see Appcues content?
Yes, Appcues charges based on MAUs, not flows shown. So if a new user logs in they will be counted and considered against the MAU total on your plan, regardless if they have seen a flow or not. Targeting is one of our most powerful features, and allows you to target/exclude, current or historical users by relevant properties/events. MAU pricing empowers you to create the best content and ensure that content is shown to the specific people who you'd like to see it.
Our application is greater than 50k MAUs. Can I use Appcues?
Of course! Appcues is built to scale to tens of millions of users. Shoot us an email at firstname.lastname@example.org to learn about enterprise pricing.
Can you invoice me?
Yes! We are happy to offer invoicing for those on our Enterprise and Growth plan. We do allow for invoicing on select Essentials plans provided they are on an annual subscription and their MAU tier meets our billing team's requirements. Shoot us an email at email@example.com to learn more.
Do you offer discounts for small start-ups or non-profit companies?
Sadly, we don't currently have options below what's included on our Pricing page. We've kept our pricing completely transparent, and the lack of complexity is one of the reasons we're able to keep costs low. Everyone knows they're getting the best possible price.
If you're a small company that's unable to currently justify the full cost of Appcues, we invite you to check out our onboarding resources. We hope you find them helpful as you continue to scale your business! >> Check out our blog here!