Goals Overview

With Goals, you can directly measure how your flows are influencing user behaviors - including activation moments, feature adoption, upgrades and more.

A goal is made up of two key parts: 

  1. The desired outcome or specific action you want a user to take after viewing a flow 
  2. The Event or User Property criteria required to meet your desired end-result. 

How do you define the right goals? 

Think about what would make a flow successful for you, i.e. what action should a user take after seeing the flow? Here are some suggestions to get you started:

  • For User Onboarding and Education, create goals around "aha" and "activation" moments. Read more on activation as well as Onboarding and Education Strategies.
  • For Feature Adoption, measuring through a goal can be a powerful way to optimize your flows and drive users to more deeply engage with your product.
  • Follow the money! Creating goals around events that you know lead directly to revenue can help you measure ROI.

How do Goals work?

Once a Goal is connected to a specific flow, Appcues will begin tracking and reporting on how many of your users that saw the Flow also completed the Goal within 7 days (after 7 days we do not attribute Goal completion to a Flow).

Creating a Goal

1. Track an Event or User Property

Goals are best utilized when they're directly related to an Event a user has taken within your application. Before creating the actual Goal, you should be sending the Event or User Property to Appcues. 

See the Events Overview for more on sending Events to Appcues.

2. Create a Goal

Go to the Goals page in your Appcues dashboard:

Click "Create a Goal", give it an appropriate name, and add the event. A goal will be successful when that Event "has occurred" for a specific user:

Add the Goal to a Flow by going to Settings:

Scroll down to the Goal section an "Choose An Existing Goal":

Alternatively, you can create a new Goal and add it to a Flow all right from the Settings page of a particular flow. Just check that you aren't duplicating an existing Goal, they can be used in multiple Flows.

Tracking a Goal

Once set, a Goal will be tracked on the analytics page of a Flow: 

Managing Goals

Goals can be either  active or inactive. An active goal will be tracked, so any time a user meets the goal criteria for the first time, Appcues will record that moment. An inactive goal will not be tracked but allows you to continue to view the results associated with that goal. To view, activate, deactivate or delete a goal, navigate to the Goals page. You'll see sections with your currently active and inactive goals. Clicking on the dot menu in each goal card will allow you to activate, deactivate or delete the goal.To view the goal, simply select the goal you're interested in, and you'll see something like the below with your goal criteria. Its not editable though (scroll down to the FAQ for more on why)

FAQs

Why can't I select 'event' & why is it grayed out?

If you're unable to select "event," it means you are not currently passing us any events.  Here's a doc that explains how to pass in events. (If you're not technical, you may want to pass this doc to a developer to add events to your installation.)

How can I A/B test two flows effects on a goal?

First, set up a goal that you want to measure the two flows against. Next, target one flow to group A and the other to group B. This can be accomplished on the "Targeting & Publish" screen. Under the Audience section, you'll see an option to A/B test:

To see the results, you'll need to link the goal to each of the flows (see Using Goals above). Then you can visit the analytics page for each flow to see what percentage of users reached the goal after having seen the flow. This should allow you to see which flow has been more effective at driving users to the goal.

How many goals can I set per flow?

You can link one goal to a flow, but the same goal may be linked to many flows. When you link a goal to flow, you're simply defining the goal that will appear on flow's analytics page. Appcues will continue tracking all  active goals, so you can change which goal is linked to a flow at any time to view the effect of the flow on those goals.

What's the difference between goal and flow completion rate?

The flow completion rate simply measures how many users completed every step of a given flow. It doesn’t tell you if a user took the intended action of the flow. Goals, on the other hand, allow you to specify the exact conditions which equate to success, and see how effectively your flow drives that user to take action.

How are goals measured?

When a user first meets the criteria required for a goal, Appcues will record the event. This, paired with the knowledge of which flows a user has seen, allows us to provide a measure showing the percentage of users who saw a flow and also went on to reach the goal  within 7 days.

How long will my goal track?

Your goal will track as long as it is  active. For active goals, Appcues will track whenever a user meets the goal criteria for the first time. Appcues will not track these moments during the time that a goal is inactive but will resume tracking when a goal has been activated again. See Managing Goals above for more details on activating and deactivating goals.

What happens when a goal is inactive?

When a goal has been deactivated, Appcues will not track when a user begins meeting the goal criteria. The goal results are still available to be viewed on flows' analytics pages, but no new results are being recorded for that goal. A goal can be re-activated from the main Goals screen. See Managing Goals above for more details on activating and deactivating goals.

Why can't I edit goals?

In order to maintain the consistency and integrity of what it means to "reach a particular goal", we don't allow editing of goals. Modifying a goal after it has been tracked previously could cause us to track "success" more than once per user (once for each version of the goal) and would skew the data. Instead, if a goal must change, we suggest deactivating the old goal and creating a new goal for the new criteria.

How many active goals can I have on my plan?

2 for Starter, 5 for Standard, 10 for Enterprise. 

Have questions on the above? Reach out to us at support@appcues and we'd be happy to help =)

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