Troubleshooting the Chrome Extension & Builder
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Table of Contents
Updating your Chrome Extension
Generally, if you are running into any problems with the builder making sure your Appcues Chrome Extension and Chrome browser are up to date is a great step toward resolution.
Click on the Google Chrome Customize and Control icon in the top right corner of your browser, and click Settings
Scroll down until you see About Chrome in the left nav menu. If your Chrome version is not up to date click on the update button.
Updating May Require Restarting Chrome Browser
Be sure to save any documents you may have open in other tabs to avoid losing any work!
Updating Appcues Extension
To update your Appcues Chrome Extension, right-click on the Appcues Extension icon and click on Manage Extension.
Click the Update button at the top of the Appcues Builder extension settings!
Are you seeing this error?
It's frustrating to not be able to work on something that you'd set time aside to do.
Here are some steps to follow to troubleshoot errors with the Chrome Extension and Builder:
- Uninstall the Chrome Extension from Chrome.
- Clear your Cache and browser data.
- Reinstall the Chrome Extension.
If you find that this is still not working, please try the following:
- Log out of Appcues
- Attempt to load the Chrome Extension. This should prompt a login to Appcues.
- Allow the Chrome Extension to load.
If the Chrome Extension doesn't load, please reach out to us at email@example.com