Target Appcues Flows Based on Users' Form Responses
Learn how to target a flow based on a response on a previous Appcues survey.
Table of Contents
After you've created a survey or form within an Appcues flow, you can leverage your users' responses to target other experiences.
Add a Label to your survey question
The easiest way to ensure responses are captured into an easy to find auto-property, make sure that you add your question as the label of the survey. You'll notice that when you add a survey block, once you click on it, an ‘Add Label’ field will show up. If you add your question there, the auto-property that will be created will be based on this.
For instance, below we've created a rating survey with the label: “How likely are you to recommend Democues to a colleague or friend?”
Find your property
As soon as the survey is published and and starts getting responses, a new user property is automatically created and starts collecting the data. To find it, select the User Property option and start typing your question. It will pop up as a property with a prefix of “Form Response” and will be titled as the question you set on the Flow. Enter the value exactly as it is in your survey question as these are case-sensitive.
Common issues
If you've added your question as a block of text instead of as a label, the property will be auto-generated by Appcues based on an id. This makes this just slightly harder to find when using it to target other experiences.
If you do the above, the property will show up formatted like the below and you will need to export your survey's CSV to find the id that was generated for your question.
If you have any questions, reach out to support@appcues.com and we're happy to help!