Export experience analytics data
Download CSVs of experience performance, single cards, survey answers, and user lists.
Table of Contents
Download experience analytics as CSV files to share them or analyze them in a spreadsheet. You can export the summary for all your experiences, the step-by-step data for one experience, any single card or chart, survey answers, and the users behind a number. Files download straight to your computer.
Export all your experiences
- Click Experiences in the left sidebar, then Analytics. The Experience analytics page opens.
- Set the filters, columns, and sort order you want. The export matches what's on screen.
- Click Export CSV at the top of the page. The file downloads.
The file has one row per experience, with the columns you chose, such as Shown, Completion rate, and Dismiss rate. See Compare experience performance.
Export one experience
- Open the experience's Analytics tab.
- Set the date range and segment filter you want.
- Click Export CSV at the top of the tab. The file downloads, named after the experience, such as
onboarding-tour-analytics.csv.
For Flows, Banners, and Embeds, the file has a row for each step, followed by a row for each thing users did on that step:
| Row | What it holds |
|---|---|
| Step | Shown, Completed, Completion rate, Dismissed, Issues, No interaction, and Median time (s) for the step |
| Element | Each button, link, or form submit on the step: its Element type, Element, Destination, and how many Users clicked it |
Columns that an experience type doesn't track are left blank.
Other types export their own table:
| Type | What the file holds |
|---|---|
| Pins | One row per Pin: Pin, Type, Impressions, Events, Users, Issues |
| Checklists | One row per item: Item, Label, Opened, Click rate, Completed, Completion rate, Median time (s) |
| Launchpads | Sections for links, Flows launched, search terms, and articles opened |
| NPS | The score history, one row per day |
See Analyze an experience's performance.
Export a single card or chart
- Every card on both analytics pages can be exported on its own:
- Click the card's menu (⋮).
- Choose Download CSV for its data, or Download PNG for an image of it.
For example:
- Trend chart: one row per day, week, or month, with a column for each line on the chart, such as Shown and Completed.
- A step's clicks: Element type, Element, Destination, Users, and Share of shown.
- Time on this step: each time bucket, with Times and Share.
Cards without a table of their own only offer Download PNG.
Export survey responses
- On the experience's Analytics tab, scroll to Survey responses.
- Add any user properties you want as columns.
- Click Download CSV. "Preparing CSV…" shows while the file builds, then it downloads.
The file holds every answer in the date range, up to 5,000. The segment filter applies to responses from web Flows, Embeds, and NPS, but not to answers from legacy Flows or mobile Flows.
Export the users behind a number
- Click View users on a summary card, a point on a chart, or a number in a table. The list of users opens.
- Add any user properties you want as columns.
- Click Download users CSV. The file downloads, with up to 5,000 users.
If an export doesn't look right
- The numbers don't match the page. Check that the date range and filters were the same when you exported. The Experience analytics page starts at the last 30 days, and an experience's Analytics tab starts at the last 7.
- The file has 5,000 rows. Survey and user exports stop at 5,000. Narrow the date range or add a filter, and export again.
- Survey answers are missing. Check the date range. Answers from legacy Flows and mobile Flows ignore the segment filter.
Still stuck?
Collect the following and contact support:
- The experience's name and Experience ID.
- The date range and filters you used.
- The file you exported, and the number you expected.