Installation Overview
What is “installation”?
Appcues works by adding a bit of JavaScript to your application that allows Appcues to show content you build to users on your existing pages. This script loads with the page and uses user properties and events you send us to determine which users should see what content. Once you install Appcues, you can publish content live to your users!
Installation Options
If you use Segment, a third-party analytics tool, you can install Appcues instantly by using the Segment option on the installation dashboard. If you don't use Segment, read on for an overview of getting installed with our step-by-step guide!
Installation: step-by-step
Installation plan template
To make it easy to figure out what events and properties you want to send to Appcues, we created an installation plan template. Click here to make a copy of the template. If you choose to create an installation plan, you can share it with the developer(s) that will install Appcues so they know exactly what data you need!
How does Appcues work once installed?
Appcues will show your published flows to targeted audiences based on conditions that you set. Conditions can include any combination of URL, domain, device type, browser language, user properties, events completed, and more.
Appcues will capture user properties and events that you choose to send to us. This information is what you'll use for audience targeting so that your flows will show to the right person at the right time.
Having issues with your installation?
Check out this troubleshooting doc, or send us an email at support@appcues.com. We'll help get you installed just right!