Build Guide - Champion - Review Request
Asking for reviews from your champions is a great way to gain social proof that you have an amazing product. As you move past your initial early adopters you'll need a healthy amount of social proof to grow.
The final product of your hotspot will look something like this:
Creating the slideouts
Set up a slideout to make the ask of your user (if they click 'yes' you'll give them the necessary information on the next slideout). Include some artwork, a headline, the ask, and a call to action. You may also want to offer some type of compensation. For example:
Turn off the built-in button in the settings side panel and create a couple new buttons. In the "yes" button, have it go to the next step. You can also track an event to use later if you'd like.
In the "no" button you can simply have it dismiss the flow. Track an event here as well.
Add a second slideout for your "yes"es. Link to the sites where you're requesting reviews and give them a way to get in touch if they run into any issues. Note in the example the mention of sending an email, a Zapier integration with this functionality is coming soon!
This flow can be targeted simply at your champions, which is to say that they are promoters of your product (their NPS is a 9 or 10). You may want users to be Regulars as well in this case.
We started more specific than that, targeting Regulars who had recently given us a score of 10 on NPS. Here's what that looks like:
The [NPS] segment from the above image is displayed below. The Email field is used to remove any known users who have given a review in the past.