FAQ: Ad Blockers Affecting Appcues

Note: We are working on a solution which will allow you to host Appcues under your own domain. If you would like access to the beta when it becomes available, please get in touch

Users who have ad blockers enabled may prevent Appcues from loading on your page. As a result, Appcues may be unable to show flows or collect behavioral data on those users.

Tag managers such as Segment or Google Tag Manager are often blocked even more aggressively than Appcues. If you discover that a high percentage of your users have an ad blocker, you may consider also installing the Appcues SDK directly rather than using a tag manager.

How to minimize the effect of ad blockers

Though ad blockers may interfere with Appcues, there are still some steps we recommend taking to minimize the effect these ad blockers have on your user experience.

  1. Load Appcues asynchronously so that interruptions to Appcues do not affect the overall functionality of your app. We recommend doing this for any scripts or resources you think may be affected by ad blockers.
  2. Send data to Appcues server-side using our HTTP API or server-side integrations.
  3. Install Appcues directly rather than with a tag manager.

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