FAQ: Ad Blockers Affecting Appcues

If a user has an ad blocker enabled in their browser, the ad blocker may prevent Appcues experiences from loading on your site's pages. As a result, Appcues may be unable to show flows, checklists, NPS, or collect product usage metrics for those users.

Note: Tag managers such as Segment or Google Tag Manager are often blocked even more aggressively than Appcues. If you discover that a high percentage of your users have an ad blocker, you may want to consider also installing the Appcues SDK directly rather than using a tag manager.

How to minimize the effect of ad blockers

Though ad blockers may interfere with Appcues, there are still some steps we recommend taking to minimize the effect these ad blockers have on your user experience.

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