FAQ: Troubleshooting the Chrome Extension & Builder

Are you seeing this error?

It's frustrating to not be able to work on something that you'd set time aside to do.

Here are some steps to follow to troubleshoot errors with the Chrome Extension and Builder:

1. Uninstall the Chrome Extension from Chrome.
2. Clear your Cache and browser data.
3. Reinstall the Chrome Extension.

If you find that this is still not working, please try the following: 

1. Log out of Appcues
2. Attempt to load the Chrome Extension. This should prompt a login to Appcues.
3. Allow the Chrome Extension to load.

If the Chrome Extension doesn't load, please reach out to us at support@appcues.com


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