Host Appcues SDK Under Your Own Domain

If you want the Appcues Javascript SDK to be served from domains that you control, you can host the Appcues SDK under your own domain. To perform these steps, you will need to configure a CNAME record using your domain's management tools to point to our infrastructure.  After that work is done, Appcues will issue an SSL certificate, and then serve the Appcues SDK from this domain instead of from Appcues' domain.

You will need:

  • Your Appcues account ID
  • You or someone will need administrative access to the custom domain you want to host the SDK from

Setup Instructions:

  1. Create your desired domain name (such as apc.example.com or anything else) as a CNAME record. Point your domain to {account-id}.custom-domains.appcues.com. At this point that domain won't exist, but Appcues will create it in step 2:
  2. Provide your account ID and domain name you created in step 1 to your Appcues team. They will send this to our DevOps team, who will set up the infrastructure on the Appcues side. We will accomplish this as soon as possible, which is typically within five business days.
  3. After Appcues responds that the infrastructure has been set up:
    • Visit https://apc.example.com/{account-id}.js (replacing apc.example.com with the domain you created in step 1) and see that your Javascript SDK is being served from your domain with a valid SSL certificate.
  4. Finally, update your Appcues installation script on your site by replacing fast.appcues.com in the script below with the domain you created in step 1. That's it!

For example, your installation script may look something like this:

<script src="//fast.appcues.com/12345.js"></script>
<script>
  window.Appcues.identify("<<< USER_ID >>>", // unique, required
  {
    // user properties...   
  } );
</script>

and after the change your script would look like the following (replacing apc.example.com with the domain you created in step 1)

<script src="//apc.example.com/12345.js"></script>
<script>
  window.Appcues.identify("<<< USER_ID >>>", // unique, required
  {
     // user properties...
  } );
</script>

After Setup:

Please email support@appcues.com with

  • Your account id
  • What domain you will be using on your side.

Once sent to us, we'll get your account squared away on our side as soon as possible, typically within five business days.

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