Submit Article Requests

Do you have a suggestion for an article you would like to see created?
Feel free to submit this form and add your suggestions to our document board.

Please fill out the contact form below and we will reply as soon as possible.

  • Appcues Certifications & Training
  • Contact Us
  • Home
  • User Experiences
  • Web Experiences

User Profiles

Updated at November 28th, 2022

Submit Article Requests

Do you have a suggestion for an article you would like to see created?
Feel free to submit this form and add your suggestions to our document board.

Please fill out the contact form with the details about the help content you'd like to see.

  • Installation & Developers
    Installing Appcues Installing Appcues Mobile API & Data Troubleshooting Extras
  • User Experiences
    Web Experiences Building Web Experiences Building Mobile Experiences Customization & Styling Targeting Studio Troubleshooting Use Cases FAQ
  • Mobile
    Installation & Overview Building Mobile Experiences Mobile Analytics Troubleshooting Mobile Use Cases
  • Account Management
    Subscription Users & Data
  • Analytics
    Experience and Event Analytics Data
  • Best Practices
    Use Cases Pro Tips PLG FAQ
  • Integrations
    Integration Documents Use Cases Resources
  • Post-mortem
    System Incidents
+ More

Table of Contents

Navigating to the User Profile Customizing Page Title

The User Profile page brings together data about a user's experience tracked by Appcues into one place, including:

  • Flow interaction
  • Checklist completion
  • NPS responses
  • Goal conversion
  • Events received via the Appcues SDK and integrations
  • Click-to-Track events
  • All current user properties
  • Segment membership
  • Experience eligibility 

Use the User Profile to:

  • Track a user's onboarding journey through your app
  • Verify that your Appcues integration is sending user properties as you'd expect
  • Test segment criteria and overlap for a given user
  • Diagnose a user's eligibility for Appcues experiences live in your app

Navigating to the User Profile

There are several locations in Appcues Studio that allow you to access a user's profile page, including:

  • The Users page:

Note: We update this list once every hour.

 

  • Any Analytics page that lists individual events (Flow Analytics, NPS Analytics, Events Explorer, Segments and Goals)
  • The Diagnostics page

In either case, click on the profile link to open the full User Profile page.

Activities Tab

The page will default to the "Activities" tab. Here, you will see a timeline of user activities logged by Appcues, including:

  • Flow starts, skips and completions
  • Checklist starts, skips and completions
  • NPS scores and feedback
  • Goal completions
  • Application Events triggered
  • Click-to-track Events triggered

 Use filters or search by name to narrow the results. Click on the links in the "Name" column to go to the settings page for that item.

 

 Properties Tab

Use the "Properties" tab to review all information, either sent by you through the integration or detected automatically by Appcues, for this user. "Star" important properties to easily filter by them later. You can also search across Properties by name.

Segments Tab

The "Segments" tab includes all segments for which the user is currently a member. Click the links in the "Segment name" column to review that segment's settings, or search for a segment by name.

Eligibility Tab

The "Eligibility" tab shows all Live Flows and Checklists, and if the current user would be eligible for each experience, based on their current properties and event history. The eligibility table assumes the user is on a page in your app to which the Experience is targeted. Flow and Checklist groups are ordered by priority (i.e. the order in which they would appear to this user on targeted pages). Clicking any "Ineligible" link will open up an explainer showing more detail on why the user is ineligible for the Experience.

Customizing Page Title

By default, only the User ID will display in the page title. To add an identifier property or change an existing property, click the pencil icon.

On the next screen, you will be able to select any property value to include in the page title. Choose "Full Name", "Email", "Nickname", etc.

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Checklist FAQ
  • Checklists Overview
  • Include "Snooze" / "Show later" option in a flow
Appcues logo

Product

Why Appcues
How it works
Integrations
Security
Pricing
What's new

Use cases

User Onboarding Software
Feature Adoption Software
NPS & Surveys
Announcements
Insights
Mobile Adoption

Company

About
Careers
we're Hiring

Support

Developer Docs
Contact

Resources

The Appcues Blog
Product Adoption Academy
GoodUX
Case studies
Webinar Series
Made with Appcues
Appcues University

Follow us

Facebook iconTwitter icon greyLinkedin iconInstagram icon
© 2022 Appcues. All rights reserved.
SecurityTerms of ServicePrivacy Policy
Expand