Control how often a Flow or Embed shows to the same user: once, every time, a set number of times, or until the user completes it. You set this in When this shows on the experience's Settings tab.

Choose how often it shows

1. Open the Flow or Embed in the Appcues App and click Settings.
2. In When this shows, under How often should we show this experience?, choose one:
   • Show once: the experience shows one time per user and never again.
   • Show every time: it shows every time the user qualifies.
   • Show multiple times: enter how many times, for example Show 3 times. Flows 2.0 and Embeds only.
3. To stop showing it once the user finishes it, turn on Stop showing when experience is completed.
4. Publish or push your changes.

If the trigger is Only manually, there's no frequency to set. The experience shows each time something launches it, such as a Permalink, a Checklist item, or a button.

Show it on a recurring schedule

To space out how often a user sees an experience, for example once every 14 days:

1. In When this shows, choose Show every time.
2. In Who sees this, choose Specific users and click Add audience rule.
3. Add a Flow rule for this same experience, set to not seen in the last 14 days.

The experience comes back only after 14 days have passed since the user last saw it.

Limit experiences across your account

To cap how many experiences any user sees in a time window, whatever each experience's own setting, use the Experiences Frequency Limit.

Confirm it worked

Test with a user who qualifies: open the page as many times as your setting allows, then once more. The experience should stop showing. To start over with the same user, see Preview and test an experience.

If it keeps showing, or won't show again

• It won't stop showing: check the frequency in When this shows. For a recurring schedule, check that the Flow rule points at this experience and not a different one.
• A legacy Flow set to Show once keeps appearing: it likely starts with a Tooltip or Hotspot group the user hasn't finished. See Using legacy Flows? above.
• A legacy Flow stopped showing too early: if it starts with a Tooltip or Hotspot, it may have been marked as seen after the user interacted with just the first step. To keep it showing until the user finishes, turn on Stop showing when experience is completed instead.
• It stopped too early: check whether Stop showing when experience is completed is on, and whether the user already reached the end.

If it's still not working, contact support with the experience's Experience ID (on its Settings tab, in Who changed this), the affected user's User ID, and a screenshot of When this shows and Who sees this.