What is a User Profile?

The User Profile page brings together data about a user's experience tracked by Appcues into one place. It includes a full detail of user properties associated with a user, recent activities, all the segments a user belongs to and what experiences they are eligible for.

You can use the User Profile to:

• Track a user's journey through your app
• Verify that your Appcues integration is sending user properties as you'd expect
• Test segment criteria and overlap for a given user
• Diagnose a user's eligibility for Appcues experiences live in your app

Navigating to the User Profile

There are several locations in Appcues Studio that allow you to access a user's profile page, including:

• The User's page

• Any Analytics page that lists individual events (Experience Analytics, Events Explorer, Segments and Goals)

User Profile

Properties

Use the "Properties" tab to review all the properties associated with a user and sent through your installation or an integration. "Star" important properties to easily filter by them later. You can also search across Properties by name.

Activities

This page shows you a timeline of the user‘s activity within the last 90 days (up to 1,000 events):

• Flow starts, skips and completions
• Pin starts, skips and completions
• Banner starts, skips and completions
• Launchpad starts, skips and completions
• Checklist starts, skips and completions
• NPS scores and feedback
• Goal completions
• Application Events triggered
• Click-to-track Events triggered

 Use filters or search by name to narrow the results. Click on the links in the "Name" column to go to the settings page for that item.

Segments

The Segments page includes all segments for which the user is currently a member. Click the links in the "Segment name" column to review that segment's settings, or search for a segment by name.

Eligibility

The Eligibility page shows all Live web and mobile Flows, Pins and Checklists. This page shows if the current user is eligible for each experience, based on their current properties and event history. The eligibility table assumes the user is on a page in your app to which the Experience is targeted. Flow and Checklist groups are ordered by priority (i.e. the order in which they would appear to this user on targeted pages). Clicking any "Ineligible" link will open up an explainer showing more detail on why the user is ineligible for the Experience.

For Flows, you'll see if you're failing the audience check or the frequency check. In the screenshot below, the user isn't eligible because they don't meet the audience targeting rules.

In the screenshot below, the user isn't eligible because they don't meet the frequency targeting rules. This usually happens if your Flow is set to show once and the user already saw it.

Customizing Page Title

You can update the identifier on this page: https://studio.appcues.com/settings/identifier. Read more about this in our article Configure your Account Identifier and User Identifier.