Submit Article Requests

Do you have a suggestion for an article you would like to see created?
Feel free to submit this form and add your suggestions to our document board.

Please fill out the contact form below and we will reply as soon as possible.

  • Appcues Certifications & Training
  • Contact Us
  • Home
  • Account Management
  • Users & Data

Managing Your Account & Team

Updated at December 6th, 2022

Submit Article Requests

Do you have a suggestion for an article you would like to see created?
Feel free to submit this form and add your suggestions to our document board.

Please fill out the contact form with the details about the help content you'd like to see.

  • Installation & Developers
    Installing Appcues Installing Appcues Mobile API & Data Troubleshooting Extras
  • User Experiences
    Web Experiences Building Web Experiences Building Mobile Experiences Customization & Styling Targeting Studio Troubleshooting Use Cases FAQ
  • Mobile
    Installation & Overview Building Mobile Experiences Mobile Analytics Troubleshooting Mobile Use Cases
  • Account Management
    Subscription Users & Data
  • Analytics
    Experience and Event Analytics Data
  • Best Practices
    Use Cases Pro Tips PLG FAQ
  • Integrations
    Integration Documents Use Cases Resources
  • Post-mortem
    System Incidents
+ More

Table of Contents

Permissions Invite Teammates Remove Teammates Switching between accounts Add another Appcues account Modify Your Email Password Help

Need to manage the members of your Appcues team? We've got you covered! You can add, remove, and set permissions on the Teams tab in your studio.appcues.com dashboard.

To get started, select Settings from your account in the bottom right corner of the screen and then choose the Teams tab.

Permissions

Here's a handy list of the permission levels in Appcues:

Administrator

  • Has all permissions

Publisher

  • Can create, edit, and publish flows, NPS, and checklists.
  • Can create segments and goals.
  • Cannot invite new teammates or set permissions.

Editor

  • Can create and edit flows, NPS, and checklists.
  • Cannot publish flows, NPS, and checklists.
  • Cannot create and edit segments and goals.
  • Cannot create and edit themes.
  • Cannot create Test Mode flows.

Invite Teammates

Invite additional team members to your Appcues account from the "Teams" page in settings. Note: Only Administrator-level users can add teammates.

After filling out the form, an invitation email will be sent to the new teammate. Once they accept the invitation they will be added to your team. If your teammate is already an Appcues user on another account, they will now have the ability to access both accounts by switching between them as described below.

Remove Teammates

Administrators will see an ellipses icon (three dots) next to the name of their colleagues. Click ' Remove User' to immediately terminate access to your Appcues account for that team member.

Switching between accounts

If you have been added to multiple accounts, you can switch between them here:

Add another Appcues account

If you work on another product and you'd like to set up a second Appcues account, reach out to support@appcues.com and we'd be happy to help!

Modify Your Email

To modify the email address you're working on, you'll need to add the new email address using the Invite Teammates steps above. Then use the link included in the autogenerated email to gain access to the company Appcues account with your new email address.

After joining with the new email address, feel free to remove your previous email address.

Password Help

Forgot your password?

If you've forgotten your password, you can send yourself a new one here.

Alternatively, you can click the "forgot password" button at the bottom of the login page.

Have access but want to change your password?

To update your password:

  1. Log in to Appcues using your current password (or the one auto-emailed to you)
  2. Navigate over to the Account section in Settings
  3. Click Reset your password in the Profile section under job section
  4. Click the purple reset button to have a reset email sent to you

Still have questions or suggestions about managing your Appcues account? We'd love to hear from you at support@appcues.com!

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Manage Available Domains
  • FAQ: Plans and Pricing
  • How the Appcues Free Trial Works
  • Appcues Sign In Update
Appcues logo

Product

Why Appcues
How it works
Integrations
Security
Pricing
What's new

Use cases

User Onboarding Software
Feature Adoption Software
NPS & Surveys
Announcements
Insights
Mobile Adoption

Company

About
Careers
we're Hiring

Support

Developer Docs
Contact

Resources

The Appcues Blog
Product Adoption Academy
GoodUX
Case studies
Webinar Series
Made with Appcues
Appcues University

Follow us

Facebook iconTwitter icon greyLinkedin iconInstagram icon
© 2022 Appcues. All rights reserved.
SecurityTerms of ServicePrivacy Policy
Expand