US English (US)
ES Spanish

Submit Article Requests

Do you have a suggestion for an article you would like to see created?
Feel free to submit this form and add your suggestions to our document board.

Please fill out the contact form below and we will reply as soon as possible.

  • Integration Hub
  • Contact Us
English (US)
US English (US)
ES Spanish
  • Docs home
  • Workflows
  • Setup & Configuration

Create a Firebase Cloud Messaging service

Generate the JSON key file required to configure Android push notifications in Appcues

Updated at March 27th, 2026

Submit Article Requests

Do you have a suggestion for an article you would like to see created?
Feel free to submit this form and add your suggestions to our document board.

Please fill out the contact form with the details about the help content you'd like to see.

  • Home

  • Getting Started

    • Installation & Developers

      • Web Experiences

        • Mobile Experiences

          • Workflows

            • Analytics & Data

              • Account Management

                • Best Practices

                  • Integrations

                    Table of Contents

                    Steps If the service account already exists

                    Android push notifications require a Firebase Cloud Messaging (FCM) service account and its associated JSON key file. This guide walks through creating both in the Firebase and Google Cloud consoles.

                    Steps

                    1. Open your project in the Firebase console and go to Cloud Messaging.
                    2. Click the Manage Service Accounts link. You'll be redirected to the Google Cloud console (you may need to log in again).
                    1. On the Service Accounts tab, click Create Service Account.
                    1. Enter a name for the service account. The description is optional. Click Create and Continue.
                    1. Under Role, select Firebase Cloud Messaging API Admin. Click Continue, then Done.
                    1. The new service account appears in the list. Click on it (or select it and click Manage Access).
                    1. Go to the Keys tab, click Add Key > Create new key.
                    2. Select JSON and click Create. A JSON file downloads to your machine.

                    This JSON file is the private key you'll upload in Appcues when configuring push notification settings. Store it securely — it grants access to your Firebase messaging service.

                    If the service account already exists

                    If your project already has a service account with the Firebase Cloud Messaging API Admin role, you don't need to create a new one. Go to the existing service account's Keys tab and generate a new JSON key if you don't have one.

                    Was this article helpful?

                    Yes
                    No
                    Give feedback about this article

                    Related Articles

                    • Configure Push notification settings
                    • Create a Workflow
                    • Build Push Notifications
                    Appcues logo

                    Product

                    Why Appcues How it works Integrations Security Pricing What's new

                    Use cases

                    Appcues Integration Hub User Onboarding Software Feature Adoption Software NPS & Surveys Announcements Insights Mobile Adoption

                    Company

                    About
                    Careers

                    Support

                    Developer Docs Contact

                    Resources

                    The Appcues Blog Product Adoption Academy GoodUX Case studies Webinar Series Made with Appcues

                    Follow us

                    Facebook icon Twitter icon grey Linkedin icon Instagram icon
                    © 2022 Appcues. All rights reserved.
                    Security Terms of Service Privacy Policy

                    Knowledge Base Software powered by Helpjuice

                    Expand