Table of Contents
🧪 The newest version of Launchpads is currently in open beta
You are free to create your launchpad directly in your Appcues Studio. Please contact Appcues support if you run into any issues.
What are Launchpads?
Launchpads are self-service content centers that let your customers find help when they need it the most. Use them to catch users in-app before they stumble, prevent support tickets by surfacing on-demand guides and content to the right user on the right page.
A Launchpad appears to your users as a floating icon that, when clicked, will open the content center. Within the content center, you can build and customize the following content blocks:
- A Links block, which consists of groups of external links (e.g. your company blog) or buttons to launch individual Flows
- A Flow list block, which consists of a dynamically generated list of published Flows that the user qualifies for
Launchpads 2.0 is replacing the legacy Appcues Launchpad pattern.
You will need to remove legacy Launchpad code from your app if you want to prevent both Legacy Launchpad and Launchads 2.0 from appearing to your users.
For information on legacy Launchpad, check out the docs below:
Create and publish a new Launchpad
To create a new Launchpad, first click the link on the Appcues Studio main navigation menu.
Then click Create Launchpad.
You will be taken to the Launchpad builder page, where you first provide a name for the new Launchpad and click Create.
Settings and Styling
Click the Settings icon in the top-left panel to customize the main icon and container.
Content Blocks
To begin adding to the content center, click the blue “+” icon in the preview panel. You can add:
- A Links block, which consists of groups of external links (e.g. your company blog) or buttons to launch individual Flows
- A Flow list block, which consists of a dynamically generated list of published Flows that the user qualifies for
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13664/direct/1717080698504-image.png)
Links Blocks
Items within a links block can be arranged and organized as either a vertical list or a horizontal grid.
Click the pencil icon on an item in the Links List to edit its name and behavior.
An item can either be an external link (Go to URL):
Or can trigger a published Appcues Flow (Trigger Flow):
For a list style, you can customize the bullet point shape and color.
For a grid style, you can customize the icon size and background color.
Flows List Blocks
A Flow list block consists of a dynamically generated list of published Flows that the user qualifies for.
On the Content tab, you can control the order in which Flows will appear (either based on Flow Priority or Most Recently Updated).
You can also customize the maximum number of Flows that will be displayed.
In the Styles tab, you can customize the bullet point style and color.
In the Flow List tab, you can see a preview of the Flows that will appear to your users (assuming a user would qualify for every published Flow).
Targeting and Publishing
When you are ready to target and publish your Launchpad, click the Publish button in the top-right panel in the builder.
You will be redirected to the Launchpad settings page in Appcues Studio. Here you can set URL, Domain, and Audience targeting rules.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13664/direct/1717083659633-image.png)
Hit the Publish button and then Confirm to publish.
Configuring Flows to show in a Launchpad
For a Flow to be eligible to appear in the Flow List content block of any Launchpad, go to that Flow's settings page in Appcues Studio, go to the Launchpad panel, and check the first box. If you only want the Flow to appear as an option in the Launchpad if the user's current URL when they open the Launchpad matches the Flow's URL targeting, check the second box.
When a Flow appears in a Launchpad, you can also choose to give it a “Display name”. You can use this setting if you use a Flow naming convention internally for your teams to manage, but want a different more user-friendly name to appear in the Launchpad.
Launchpad icon and checklist icon interaction
If the launch icon for a Launchpad and an Appcues Checklist would appear in the same location on the page and interfere with one another, Appcues will merge the two icons, like below:
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13664/direct/1717018916538-image.png)
If a user qualifies for both a Launchpad and Checklist, but the icons appear on different parts of the page, they will be displayed as separate icons.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13664/direct/1717018966907-image.png)
FAQ
What if a user qualifies for more than one Launchpad at once?
The most recently published Launchpad will be displayed to the user.
Where can I see reporting on interactions with my Launchpad?
Launchpad Analytics is currently in development. The current version of the page includes:
- Metric cards for Total Open Interactions, Unique User Opens, and Average Number of Link Clicks Per Open
- A comparison of each of the metrics to the previous time period
- An export option for all interaction events
If you need reporting immediately on counts of specifically which links and Flows were clicked, and which users performed each interaction before then, you have two options:
1. Use the Appcues Public API to generate a CSV export of Launchpad interactions. You'll need to use the Launchpad's Experience ID in the API call (which you can find in the URL on the Launchpad settings page):
Example Postman request:
Example curl request:
curl --location 'https://api.appcues.com/v2/accounts/{{account_id}}/export/events' \
--header 'Content-Type: application/json' \
--header 'Authorization: Basic {{Auth Header}}' \
--data-raw '{
"email": "joey@appcues.com",
"format": "csv",
"conditions": [["experience_id", "==", "186a96a1-de24-4da2-b896-637591684c58"]
,["name","!=", "appcues:v2:experience_started"]],
"start_time": "2024-05-01T16:21:09Z",
"end_time": "2024-06-01T16:21:09Z",
"time_zone": "-04:00",
"limit": null,
"offset": null
}'
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13664/direct/1717258752996-image.png)
2. If you are unable to use the Appcues Appcues Public API yourself to export Launchpad interaction data, speak to your CSM or the product team at joey@appcues.com, and we will be happy to provide reporting to you on a manual basis.