Build Guide - System Alert (maintenance / down time / outage)
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Table of Contents
You want to reach your users about a maintenance alert, but they don't open emails and they aren't active blog readers. How do you reach them? Within the product!
We've compiled some of our customers' content that we think looks great and hopefully will give you some ideas as well! In this article, we will take a look at 'Wholesale In a Box' system outage messaging.
Target Audience and Experience Types
A single-step modal experience published to all segments and users. When the event is over you can simply unpublish the flow.
Format of Message
- A large header that describes the issue/message
- Description of the problem/issue
- Guidance, such as a support email
- Personalization, such as adding a signature