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Build Guide - System Alert (maintenance / down time / outage)

Updated at November 28th, 2022

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Table of Contents

System Notification/Alert  Target Audience and Experience Types Format of Message

You want to reach your users about a maintenance alert, but they don't open emails and they aren't active blog readers. How do you reach them? Within the product!  

System Notification/Alert 

We've compiled some of our customers' content that we think looks great and hopefully will give you some ideas as well!  In this article, we will take a look at 'Wholesale In a Box' system outage messaging.

Target Audience and Experience Types

A single-step modal experience published to all segments and users. When the event is over you can simply unpublish the flow.

Format of Message

  1. A large header that describes the issue/message
  2. Description of the problem/issue
  3. Guidance, such as a support email
  4. Personalization, such as adding a signature 

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