Exporting a CSV

Once your content is live, we start collecting analytics for your users' experiences. With Appcues you are able to get a better idea of which users interacted with any particular flow, what steps they saw and what their Appcues form responses were. We push all of this data directly through our integrations, but if you'd prefer to view these stats directly you can do so by exporting a CSV file. 

From your dashboard, click on the graph icon ("View Reporting") next to the title of your flow.  

Once on the Analytics page, click the "Export a CSV" icon (down-arrow) for any step...

A window will pop up where we ask you to enter your email address and choose either the basic or full set of information from your step or flow. The basic set of information focuses on a much smaller set of user properties, while the full set of information will return all the data we have for your flow or step. After a few moments, you'll receive an email from our 'Appcues Robots' with your CSV!

The file will come to you via email in a .gz format, so you may need to convert this to .csv before uploading to your product of choice. On a Mac you'll simply click the file, which will open it and automatically convert it to a .csv format. On Windows, you may need to use a conversion software like WinZip or 7-Zip.

Still have questions?  Shoot us an email and we'll be happy to help!

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