Segments Overview

In this article we'll cover: 

What are Segments?

Segments are a way to manage groups of users for easy, repeatable targeting of your Appcues flows. Advantages of using saved segments over manual targeting conditions include:

  • Convenient reusability: you don't have to type the same conditions many times
  • Central management: you can browse your segments and update rules for all connected flows in one place
  • Easier collaboration: people who know the underlying data can create segments for others to use

Creating a Segment

To create a segment:

1. Go to the Segments & Users page (select "Segments & Users" from the navigation)

2. Click the green "Create a Segment" in the upper right-hand corner

3. Name the Segment and set the conditions

The targeting conditions on a segment work exactly the same way as on a flow. To read more about user targeting, read our documentation on Targeting by User Property.

4. Save!

Note: You can also create a segment directly from a flow you're working on. When setting up your audience for a specific flow on the Flow Settings (Targeting & Publish) screen, in the Audience section under "Specific users," you can click "Save as Segment" to name and save the rules you've set. The flow will then switch to use the segment you just created (see Using Segments below).

Segments can also be created via our Public API.

Using Segments

Segments can be used to target a flow/checklist or as a filter on the Events Explorer. 
To use a segment for targeting, on the flow's settings page:
  1. Choose "Users in a Segment" in the Audience section
  2. Choose the segment for whom you want the flow to appear. 

The flow will now show only to users who match the criteria specified in the segment, with exactly the same result as if you had set those rules directly on the flow using "Specific users."

To use a segment for filtering, on the Events Explorer: 

  1. Select which segment for whom you'd like to view data using the Segment filter at the top of the page

Important to Note:

The Events Explorer will now show data for only users currently in the specified Segment. It's important to note that Appcues only collects a trailing 7 days of data when Segments are created. Therefore, if you apply a newly created Segment to the Events Explorer and look at 90 days of data, Appcues will take users who were in the Segment over the last 7 days, and look back at 90 days of event data to see who achieved the event. As your segment matures in age, this gap in date coverage will close. For example, if a Segment is 23 days old and you look at a report for 30 days of event data, you will have full coverage for the time period selected (7 days of trailing data + 23 days of active tracking data = 30 days of historic data). 

Managing and Updating Segments

You can see all your segments on the Segments page.

To delete a segment, click the ellipsis (•••) menu on the segment, then click Delete. Note: you can't delete segments that are connected to a flow. Please remove the segment from each flow on the flow's settings page before deleting the segment.

To edit a segment, just click it. You can then rename the segment or update the targeting rules just as you did when you created the segment.

When saving an updated segment, all new targeting rules are applied to all flows which use that segment immediately. You do not need to republish any connected flows for the changes to take effect.

If there are flows connected to the segment you update, upon saving, you'll get a warning with the name of each flow that will be affected.

Segments can also be edited via our Public API.

Exporting segments

You have the ability to export a segment into a CSV. It will include all users who currently match that segment, looking back 2 years. The export option is available immediately, regardless of whether or not the segment's been newly created or edited.

To export a segment, go to the Segment & Users page. Click the ellipsis (•••) menu on the segment you want to export and select export:

You can also export your segment from the segment's page:

Combining Saved Segments

You can also combine Segments with other segments and targeting options to show the right flows to the right group of people.

In the 'Audience' section of the flow settings page, you'll notice a button that will allow you to 'Add Additional Criteria' to the targeting.

The 'Specific Users' section will open where you can start to build on to the initial Segment you created. You can add as many additional properties as you'd like to the existing Targeting criteria, including additional Segments.

Choose if you want to target those who fit, or don't fit in to the Segment that you're working with, by toggling between 'matches' and 'doesn't match' in the drop down.

You can save the above group as a new Saved Segment as well (#meta), but keep in mind that any change to the Segment down the line will affect all flows that use it in the targeting. 

Recommended Segments

Segments are great for setting up your customer lifecycle targeting ( Product-Led Growth Overview) and delineating levels/types of customers.

Lifecycle Segments

Appcues provides a set of Lifecycle Segments with your account, which reflect the stages in the Product-Led Growth flywheel. These are special segments designed to give you a clear sense of how effective your product is at turning new users (Evaluators) into advocates (Champions), which is a key indicator of healthy growth. These segments are displayed on your Overview and Segments page.

New Users / Users in Onboarding

This can be accomplished using a "Created Date" User Property for the user, or you can base it on whether a user has completed a certain flow (ie, the last flow) in the onboarding process. 

Steadystate / Existing Users

Like with new users, this can be time-based. But, you can also make it action-based, where a user has completed a set of items that allows them to "exit" the status of "onboarding".

Administrators / User Levels

There are contents only certain users can see (eg, adding a teammate), so flows can be targeted specifically to users who can actually complete a certain action.

Feature Release / Special case

If you're releasing something that only existing users will know the difference, there's no reason to tell new users. Set up a Segment for the release so you only target users who existed before the release went live.

Special List / Imported List / Ad Hoc List

On occasion, you may need a one-time list for a flow. If you can create a spreadsheet/export of User IDs or Emails, there's a targeting option for "is one of" that will allow you to paste that list (each line is a unique user) in its entirety. 


Can I use my Segment mashup in my goals? 

We don't yet have the ability to use a combined Segment in your Goal targeting. =/

Does adding new properties change my original Segment? 

Nope! For example, the 'Existing (Non-New) Users' Segment and any flows that use it, will remain unchanged. To modify your original segment you'll need to update it from the 'Segments' tab.

What if I change a Segment that is part of a Segment group? 

Those changes will instantly take effect on everything that uses that segment in targeting, so nothing has changed in this regard. For example: If I saved the above as a new Segment, a change to the 'Appcues Testers' group would affect this flow and any other flow that uses 'Appcues Testers' in the targeting.

Can segments be adjusted via an API?

Yes! Segments can be created, edited, or deleted via our Public API

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