FullStory Integration
Learn how to take advantage of FullStory's powerful tools to enhance your customer experience.
Are you running product analytics on FullStory? With our integration, you can send Appcues events to FullStory right in the browser, just by adding a bit of javascript to your product.
Our integration with FullStory is added manually, with just a bit of javascript. We wrote it for you, here :)
<script type="text/javascript"> Appcues.on('all', function (eventId, eventObj) { FS.event(`[Appcues] ${eventObj.name}`, eventObj) }); </script>
All you need to activate this integration is to load this script after both the Appcues and FullStory scripts have been loaded. After that, all events from Appcues will be sent to FullStory client-side.
Appcues events appear on a general level, such as Flow Completed, Flow Started, Step Skipped, etc, and you can view further details like event properties by expanding individual events.
What data is sent from Appcues to FullStory?
The following events are sent from Appcues to FullStory when the integration is enabled: flow events, form events, NPS events, checklist events, pin events, and custom events.
flow_started | form_submitted | checklist_skipped |
flow_completed | form_field_submitted | checklist_dismissed |
flow_skipped | nps_feedback | checklist_item_started |
flow_aborted | nps_score | checklist_item_completed |
step_started | nps_clicked_update_nps_score | appcues_custom |
step_completed | nps_ask_me_later_selected_at | v2:experience_started |
step_skipped | nps_survey_started | v2:step_seen |
step_interacted | checklist_shown | v2:icon_seen |
step_aborted | checklist_completed | v2:step_interaction |
Use Case Examples: