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Table of Contents
How do I activate an integration?
All integrations can be activated from your account integrations page. In most cases, the integration requires only one click in order to be activated.
Other integrations, like HubSpot or Zapier, work by directly communicating behind the scenes, or server-side—and may require some information, like an account ID or Legacy API key (called the API Key for legacy plan customers), in addition to a short authentication process.
Why integrate Intercom with Appcues?
Integrating Intercom with Appcues will help you see which users are interacting with which of your Appcues flows.
What you'll need
- An Intercom account and Appcues account, both fully installed on your app across the same pages and domains
- Enable Intercom at your Integrations page:
Once Intercom and Appcues are integrated, you can view Appcues events under any user profile in Intercom. Just pull up a user profile and you'll see them on the right side:
If you click into the event, you can see details about the specific flow the user saw:
What data is sent from Appcues to Intercom?
The following events are sent from Appcues to Intercom when the integration is enabled: flow events, form events, NPS events, checklist events, pin events, and custom events.