Submit Article Requests

Do you have a suggestion for an article you would like to see created?
Feel free to submit this form and add your suggestions to our document board.

Please fill out the contact form below and we will reply as soon as possible.

  • Appcues Certifications & Training
  • Contact Us
  • Home
  • User Experiences
  • Use Cases

Different Types of Product Tours For New Users

Updated at November 28th, 2022

Submit Article Requests

Do you have a suggestion for an article you would like to see created?
Feel free to submit this form and add your suggestions to our document board.

Please fill out the contact form with the details about the help content you'd like to see.

  • Installation & Developers
    Installing Appcues Installing Appcues Mobile API & Data Troubleshooting Extras
  • User Experiences
    Web Experiences Building Web Experiences Building Mobile Experiences Customization & Styling Targeting Studio Troubleshooting Use Cases FAQ
  • Mobile
    Installation & Overview Building Mobile Experiences Mobile Analytics Troubleshooting Mobile Use Cases
  • Account Management
    Subscription Users & Data
  • Analytics
    Experience and Event Analytics Data
  • Best Practices
    Use Cases Pro Tips PLG FAQ
  • Integrations
    Integration Documents Use Cases Resources
  • Post-mortem
    System Incidents
+ More

Table of Contents

New User Onboarding Activation Tour + Checklist Welcome Modal Onboarding Checklist New User Onboarding Welcome Modal + Scavenger Tours by page Welcome Modal Scavenger Tours by page Hybrid Approach

New User Onboarding Activation Tour + Checklist

Welcome Modal

For new users logging into your platform for the first time, you want to make sure that you have a Modal waiting to welcome them to your application. This Modal can include several custom buttons that when clicked on would trigger different journey’s for your user. Each journey would be its own flow.

Try to avoid creating a true product “tour”. New users don’t want to be walked through every feature of your product when they first log in. They want to know how to get to the value they signed up for as quickly as possible. Afterward, use the concept of progressive disclosure to introduce more features and functionality as it becomes relevant to that particular user or as they become ready for it. 

Readiness should be measured by product usage & behavior, not the time since signing up.

Onboarding Checklist

In combination with the Welcome Modal, you can create an onboarding Checklist that follows the critical path to activation in your platform.

Each item of the checklist should be action-oriented. Use event properties to check off the checklist items rather than checking off an item based on the user seeing the related walkthrough or step-by-step guide. This will allow your checklist to support multiple learner types because those who choose “just explore” from the welcome modal will still get a toast if they take the right actions. 

New User Onboarding Welcome Modal + Scavenger Tours by page

Welcome Modal

Different from the previous Welcome Modal in the “New User Onboarding Activation Tour + Checklist” this Modal is meant to welcome users and potentially show them one initial tour.

Scavenger Tours by page

Have short Flows waiting for users on each subpage of your product.

The first time users land on that page (whether it’s in session 1 or 100) they’ll be met with a quick guide to how to see value from that page. Stick with 1-3 tooltips whenever possible, but slideouts on the side of the screen work too. Just don’t use Modals!

Hybrid Approach

Don’t be afraid to combine the two aforementioned experiences together. You can still show content to new users outside of the onboarding, just make sure that the content you’re showing them doesn’t deviate too much from getting activated and experiencing value as quickly as possible from your platform.

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Build Guide - Regular - Feature Announcement
  • Relaunching Flows
  • NPS Overview
  • Build Guide - Evaluator - Trial Conversion
Appcues logo

Product

Why Appcues
How it works
Integrations
Security
Pricing
What's new

Use cases

User Onboarding Software
Feature Adoption Software
NPS & Surveys
Announcements
Insights
Mobile Adoption

Company

About
Careers
we're Hiring

Support

Developer Docs
Contact

Resources

The Appcues Blog
Product Adoption Academy
GoodUX
Case studies
Webinar Series
Made with Appcues
Appcues University

Follow us

Facebook iconTwitter icon greyLinkedin iconInstagram icon
© 2022 Appcues. All rights reserved.
SecurityTerms of ServicePrivacy Policy
Expand